We want you to be fully satisfied with your order from PerfumexpressWholesale.com. Please review our Refund and Returns Policy below for full details.
🛍️ Refund Eligibility
To be eligible for a return or refund:
- The item must be unused, in the same condition as received, and in its original packaging.
- Any damages or shortages must be reported within 72 hours of receiving the merchandise.
🚫 Non-Returnable / Final Sale Items
Certain items are not eligible for return and are considered final sale:
- Mixed boxes (factory product assortments)
- Discontinued fragrances
- Gift cards
- Health & personal care products (e.g., skincare, cosmetics, deodorants)
📝 How to Request a Return or Refund
To begin the process:
- Contact us at sales@perfumesforwholesale.com with your order number and details.
- We will validate your request and provide instructions for return, if eligible.
- Do not send any items back to the manufacturer.
💡 Partial Refunds May Be Granted (if applicable)
- Items with visible signs of use
- Opened products
- Products not in original condition or missing parts
- Items damaged due to shipping mishandling
- Items returned more than 15 days after shipment
💵 Refund Process
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.
If approved, your refund may be issued as:
- A discount voucher for a future purchase
- A store credit to be applied to your next order
- A credit refund to your original payment method
⏳ Late or Missing Refunds
If you haven’t received your refund:
- Re-check your bank or credit card account.
- Contact your payment provider — some refunds take several business days to post.
- If you’ve completed these steps and still haven’t received your refund, email us at:
📧 sales@perfumesforwholesale.com
📦 Return Shipping
- You are responsible for the cost of return shipping.
- Original shipping fees are non-refundable.
- If a refund is issued, return shipping will be deducted from the total refund amount.
We highly recommend:
- Using a trackable shipping service
- Purchasing shipping insurance to ensure your package arrives safely
🏷️ Sale Items
Only regular-priced items are eligible for refunds.
Sale or promotional items are final sale and cannot be refunded or returned.
If you have any questions regarding this policy or your specific order, don’t hesitate to contact us at:
📧 sales@perfumesforwholesale.com
Thank you for choosing Perfumexpress Wholesale.